MerryGlow Privacy Policy

Last updated: November 2025

At MerryGlow, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, book a service, or contact us.

By using our website or services, you agree to this Privacy Policy.

1. Who We Are

MerryGlow (“we”, “us”, “our”) provides professional Christmas lighting design and installation services throughout Yorkshire and surrounding areas.

Contact details:
📍 MerryGlow, 59 Winding Way, Alwoodely, Leeds, United Kingdom, LS17 7RG
📧 Email: lightmeup@merryglow.co.uk
🌐 Website: www.merryglow.co.uk

We are the data controller, meaning we are responsible for deciding how your personal data is used and protected.

2. What Information We Collect

We may collect and process the following types of personal information:

a. When you contact or book with us:

• Full name

• Address and property access details

• Email address

• Phone number

• Booking preferences

• Payment details (processed securely via our third-party provider Stripe)

b. Automatically collected through our website:

• IP address

• Browser and device information

• Pages visited and interaction data (via tools such as Google Analytics or Meta Pixel)

c. If you subscribe to our newsletter:

• Name and email address

• Marketing preferences

3. How We Use Your Data

We use your personal information to:

• Process and manage your bookings and payments

• Communicate with you about your installation and takedown

• Send you appointment confirmations, reminders, and invoices

• Provide customer support and respond to enquiries

• Improve our website and services

• Send you optional marketing emails or text messages, only if you have given consent

We never sell your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract – to perform our services (e.g. installation and invoicing)

• Legitimate interest – to operate and improve our business

• Consent – for marketing communications, which you can withdraw at any time

5. Sharing Your Information

We only share your information when necessary, such as with:

• Payment processors (e.g. Stripe) – for secure payments

• Email and CRM tools (e.g. MailerLite, HubSpot) – for communication and booking management

• Subcontracted electricians/installers – only details relevant to your service (address, name, contact info)

• IT and web service providers – for secure website hosting and analytics

All third parties are required to handle your data securely and comply with GDPR.

6. How We Store and Protect Your Data

We take appropriate security measures to protect your information, including:

• Secure, password-protected systems

• Encrypted payment processing

• Limited access to authorised personnel only

We keep personal data only as long as necessary to fulfil our services or legal obligations. After that, it is securely deleted or anonymised.

7. Your Data Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent for marketing at any time

• Request a copy of the data we hold about you

To exercise any of these rights, please email lightmeup@merryglow.co.uk.

8. Cookies and Tracking

We use cookies to improve your browsing experience and understand website performance. You can manage or disable cookies in your browser settings.

9. Marketing Communications

If you subscribe to our newsletter or updates, you may receive occasional emails or SMS messages about new packages, seasonal offers, or promotions.
You can unsubscribe at any time by clicking “unsubscribe” in the email or replying “STOP” to a text message.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last updated” date shown at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
📧 lightmeup@merryglow.co.uk
📍 MerryGlow, 59 Winding Way, Alwoodely, Leed, United Kingdom, LS17 7RG

If you’re not satisfied with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.